Answering a phone call
(Phone ringing)
A: Great Enterprises, how may I help you?
B: Hi! Can I talk to John Green, please?
A: Yes, of course. May I have your name, please?
B: I'm Jack from the Great World Magazine!
A: Ok. Do you mind holding while I check if he's available?
B: Sure, no problem!
A: He's currently in a meeting. Would you like to leave a message?
B: At what time can I call back to talk to him?
A: Could you give me your phone number? I'll ask him to call you back.
B: That won't be necessary. Just tell him Jack called, ok?
A: Absolutely. Is there anything else I can help you with?
B: No, That's it. Thanks!
A: Thanks for calling. Have a great day!
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A: Is there anything else I can help you with?
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RECEPTIONIST: Good morning. Citizen Bank. How can I help you?
MS. SMITH: Yes, I'd like to speak with Pat Crosby.
RECEPTIONIST: Who's calling, please?
MS. SMITH: It's Sandy Smith from Delight Restaurant.
RECEPTIONIST: Hold on a moment, please. I'm sorry, Ms. Smith, but Mr. Crosby is not available. Would you like to leave a message?
MS. SMITH: Yes. Please tell him that I received the papers he sent me.
RECEPTIONIST: Certainly. Is there anything else I can help you with?
MS. SMITH: No, that's it. Thank you.
RECEPTIONIST: You're very welcome. Have a good day.
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