Answering a phone call

(Phone ringing)

A: Great Enterprises, how may I help you?

B: Hi! Can I talk to John Green, please?

A: Yes, of course. May I have your name, please?

B: I'm Jack from the Great World Magazine!

A: Ok. Do you mind holding while I check if he's available?

B: Sure, no problem!

A: He's currently in a meeting. Would you like to leave a message?

B: At what time can I call back to talk to him?

A: Could you give me your phone number? I'll ask him to call you back.

B: That won't be necessary. Just tell him Jack called, ok? 

A: Absolutely. Is there anything else I can help you with?

B: No, That's it. Thanks!

A: Thanks for calling. Have a great day!

>>Watch Video

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A: Good morning. Marklex Company. How can I help you? 
B: Yes, I'd like to speak with Peter Cass in Human Resources.
A: Can I ask who's calling, please?
B: It's Jerry Adamson.
A: Hold on a moment/ I'm sorry. Mr. Cass is not available. Would you like to leave a message?
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C: Hello. Peter Cass speaking.
B: Oh, hello, Peter. It's Jerry Adamson.
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A: Is there anything else I can help you with?

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RECEPTIONIST: Good morning. Citizen Bank. How can I help you?

MS. SMITH: Yes, I'd like to speak with Pat Crosby.

RECEPTIONIST: Who's calling, please?

MS. SMITH: It's Sandy Smith from Delight Restaurant.

RECEPTIONIST: Hold on a moment, please. I'm sorry, Ms. Smith, but Mr. Crosby is not availableWould you like to leave a message?

MS. SMITH: Yes. Please tell him that I received the papers he sent me.

RECEPTIONIST: Certainly. Is there anything else I can help you with?

MS. SMITH: No, that's it. Thank you.

RECEPTIONIST: You're very welcome. Have a good day.


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